booking & cancellation policy

Booking Policy

Booking Procedure

• Participants are assumed physically and mentally fit for the activity and choice of participation in activities organized by SG-Trekkers, is solely taken by them without any influence from others.

• Participants suffering from any medical disorders, illness should inform to SG-Trekkers in advance before registering for the activity.

• SG-Trekkers reserve all rights of admission for any type of activity announced by SG-Trekkers.

• SG-Trekkers reserve all rights to restrict or cancel the admission of a particular participant or a group.

• Booking for all activities will be done on a first-come-first-served basis.

• A phone confirmation before making the payment is recommended to understand the facts about the activity and help participants make decisions.

• Registrations can only be confirmed after receipt of booking amount as per the activity registration process.

• The participant needs to deposit a minimum 50% of the activity fees amount at the time of registration.

• The remaining amount should be deposited 15 days prior to the departure else the booking is liable to be cancelled with no refund.

• Payments can be made through Bank Transfer & Mobile Banking only.

• SG-Trekkers reserve all rights to modify/change the venue/dates/itinerary or cancel the activity if any unforeseen problem arises or if the management thinks so. SG-Trekkers will not be liable to refund booking charges in such a case.

• Any incidental/additional expenses incurred during any type of activity shall be borne by the concerned participants.

Railway Booking:
It is not possible for SG-Trekkers to ensure that the Group/Participants will get railway reservations (reserved for Participants on their behalf) together or in the same compartment because of random seat allotment by IRCTC Computerised System.

Medical Disclaimer

• It is most essential to be fit and fine before heading for any activity. While planning your trip, it is preferable to have a medical fitness check-up done. If suffering from any kind of allergy or ailment, do carry proper prescribed medicines to prevent serious health problem including heatstroke, sever headache, cough, dehydration and hypothermia. Participants suffering from chronic conditions like asthma, bronchitis, blood pressure, migraine, diabetes etc. should seek their physician’s advice before coming.

• You are joining an outdoor activity where any incident (reasons beyond control like Natural calamities, riots, political uncertainty, public transport failure etc.) can happen & you agree that organizer shall not be held responsible for any accident, mishap (including death) caused by any circumstances.

Payment Terms

Bank Transfer

BankHDFC Bank
A/c NameSG TREKKERS
A/c TypeCurrent Account
A/c No.50200046388704
IFSCHDFC0003649

Google Pay

9923450044

UPI ID

sgtrekkers@hdfcbank

Please Note

• Payment does not automatically ensure entry to the activity. Before transferring the amount, kindly confirm with SG-Trekkers for the availability of seats.

• If the amount is transferred without consulting, the registration will not be considered.

• Registration is only confirmed for the participant who makes the payment.

• In case of any difficulty in making payment, please drop a mail at sgtrekkers@gmail.com or call 099-2345-0044.

Cancellation Policy

SG-Trekkers reserves the right of cancellation or refund for participation in any activity organized by SG-Trekkers.
SG-Trekkers Standard Cancellation Policy, if cancellation is initiated by Participants,

Standard Cancellation Charges:

No. of days prior departure time Cancellation charges on actual fees
<=24 Hrs 100%
1-3 Days 50%
4-7 Days 20%
>7 Days 10% or Rs. 150 (Whichever is more)

IRCTC Ticket Cancellation Charges:

No. of days prior departure time Cancellation charges on actual fees
0-15 Days 100%
16-30 Days 75%
>30 Days IRCTC Ticket Cancellation Charges + Rs. 350 as our Service Charge

Refund Policy

• In case of activity cancellation by SG-Trekkers under any controllable or beyond circumstances, SG-Trekkers reserves the right to decide refund amount for each participant.

• All refund requests will be processed within 15 days of the cancellation by NEFT/Mobile Banking.

• Disputes, if any, will be subject to Pune Jurisdiction only.

Can my friend replace me on the trek?

Technically, your friend cannot replace you on a trek. If you want your friend to join the batch instead of you, here is what you have to do.

• Call us on 099-2345-0044 or drop a mail on sgtrekkers@gmail.com to cancel your booking with your booking id & date.
• We’ll cancel your slot from a list.
• The slot will get opened up on the website.
• Ask your friend to register for the trek almost at the same time.
(This is because there could be a lot of people registering for the same date at the same time.)

Note: The cancellation charges do apply if you cancel the trek.