FAQs

Frequently Asked Questions

Let us put your mind at ease

Whether you are first-time traveling with SG-Trekkers or an old hand, you never know what piece of information you might require and when, so here is our comprehensive guide to anything you might need to know in the weeks and days before your departure.

Our mission is to take the stress out of planning your upcoming adventure holiday. Put your mind at ease with answers to our most frequently asked questions.

Please note that SG-Trekkers adventure trips are by nature active and some travel to remote destinations. It is therefore imperative that you understand exactly what is involved and are confident that you can fully participate in all activities included in the trip.

If having read the literature, you are unsure about the suitability of a trip, please contact us.

Choosing your adventure

How safe is it?

Your well-being is our top priority on all trips. While our team frequently reviews every aspect of your adventure and the regions visited, we also receive constant updates provided by our local partners and Government Travel warnings and plan our operations accordingly. SG-Trekkers are 100% committed to your safety and follow specific protocols, safety analysis, and risk assessment.

Who will be my traveling companions?

You will be traveling with like-minded companions who, like you, are keen to share the experience and forge lifelong friendships.

How fit do I have to be?

Fitness is an important aspect of our trips, with each itinerary carefully graded for ease of selecting the adventure that best suits you. We recommend that you familiarise yourself with the physical requirements of your trip and speak to our team if you have any questions.

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About your booking

How can I make a booking?

There are two ways to make a booking – online, over the phone/email. Online bookings are made via the ‘Proceed Booking’ button available on each trip page. Alternatively, you can call/e-mail us your all necessary booking details.
In both cases, once we confirm your booking, we’ll send you comprehensive information regarding the trip to ensure you are fully prepared for your adventure trip.

What do I get once I booked?

You will receive a piece of pre-departure information on your WhatsApp number/email. This is very useful, which including the specific information about the trip, transportation details, a recommended gear list, and advice for preparing physically for your adventure journey.

What if I need to cancel my booking?

If you need to cancel your booking, please let us know as soon as possible. This is required in writing and you should refer to the Booking & Cancellation Policy with regards to any cancellation charges that may apply.

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Can my friend replace me on the trek?

No, your friend cannot replace you on a trek. If you want your friend to join the batch instead of you, here is what you have to do.

Call/mail us to cancel your bookings with booking id & date. It may apply the cancellation charges.
Our team will approve your cancellation and make your slot will be available on the same trip page. Ask your friend to register for the trek almost at the same time. This is because there could be a lot of people registering for the same date at the same time.

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On your adventure

What is included in my trip?

We know that any holiday planning requires time, money, and effort. It is our aim to incorporate as many inclusions as possible during your trip to ensure your time is spent effectively and to minimize out-of-pocket expenses. Our trip pricing includes outdoor expertise, most meals, forest permits, transfers, entrance fees, equipment, support vehicles, and accommodation. These vary by trip, and specific inclusions can be found on our detailed trip page.

Are there any hidden extras or surcharges?

Incorporating as many inclusions as possible into the trip cost such as most meals, transport, and accommodation means you are able to limit your spending once you leave home.

Where do we stay?

The accommodation will vary from trip to trip. We strive to handpick quality accommodation based on location, reliability, and local charm that captures the essence of the destinations.

How much free time do I get on the trip?

Each trip has been carefully crafted to provide an element of free time, allowing you to explore at your own pace and relax after a long day. While some trips have more free time than others, we know that a balance between structured activities and free time is important and strive to provide you with time for both.

Can I join a trip late or leave it early?

It’s extremely difficult to join a trip after it has begun. It is possible to leave a trip early however you will be responsible for your own arrangements from the moment you decide to leave the trip. You would also be responsible for all costs associated with joining a trip late or leaving one early.

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Why Travel With Us?

  • Responsible travel
  • Safest adventure holidays
  • Authentic & innovative itineraries
  • Best price guaranteee & hassle free!
  • Trusted by more than 9,000 travellers
  • “Climb mountains, not so the world can see you, but so you can see the world.”

    David McCullough Jr.
  • “Mountains are not stadiums where I satisfy my ambition to achieve, they are the cathedrals where I practice my religion.”

    Anatoli Boukreev
  • “The mountains are calling and I must go.”

    John Muir
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