Privacy Policy

Privacy Policy

The SG-Trekkers respects the privacy of its online visitors.

The protection of your personal information is very important to us, and we believe that you should know how the information is utilized. This Privacy Policy applies to all your dealings and governs data collection and its usage. By using our website and services you consent to the data practices described in this statement.
Our commitment to ensuring the privacy and security of your information is set out below.

What personally identifiable information do we collect?

Depending on how you choose to interact with SG-Trekkers, we collect personally identifiable information to allow us to provide the services as requested. Such information includes:

  1. Your name, address, date of birth, gender, email address, telephone numbers, postal address, medical and dietary information, passport details, travel insurance details, and previous outdoor experience.
  2. Details of previous trips or events you have attended or enquired about
  3. Information provided through our customer surveys
  4. Your travel preferences and other details from your online interactions with us including your use of our systems and services such as our website and/or social media pages, IP addresses
  5. Any additional information collected and provided other third party websites you may book our trips through

How do we collect your personal information?

When making an enquiry or booking a trip, we hold certain information so that we can transact your request.
You may supply your information when making an enquiry on our website, sending us a direct email, providing information over the phone, interacting with our social media channels, subscribing to competitions on our website, our various social media channels, or at third party events, through market research, or by supplying your information to a third party. We update your information where possible to ensure we fulfil your requests accurately.

When you visit our websites we collect information, such as your IP address, device information site visit history via the use of cookies. We also track visitor’s behaviour to help provide us with analytical insights and tailored marketing campaigns. You can review our Cookie Policy further below.

How do we use your personal information?

SG-Trekkers collects and uses your personal information to ensure we can fulfill your requests and provide a more personalized experience.

This can include:

  • Providing the relevant requested trip information
  • Registering you for an information evening or special event
  • Providing trip documentation once booked
  • To fulfill your booking by updating our local operators and partners with personal information such as medical or dietary information so they can operate the trip safely, providing information to local authorities to secure relevant permits required for your trip, or liaising with insurers or your emergency contacts in case of an emergency
  • Where you have requested us to book airline services or additional pre or post-tour services, we will provide your full name, date of birth, and when it is required, your passport details, to the providers of these services

We may also use your information to market relevant products and events that we believe you may be interested in by way of:

  • Sending tailored emails or postal communication (which you can always opt-out of)
  • Remarketing ads on social media or the wider internet

Who do we share your information with?

Sharing your information is required to fulfil your booking or enquiry.

  • We do not sell or trade any of your personal information collected.
  • We will only share your information with particular suppliers who require it to fulfil your booking. We have no control over how these suppliers hold or utilise your personal information.
  • We will be required to share your information with particular local authorities in order to obtain relevant permits that are required to fulfil your booking.
  • We may operate competitions or other promotions from time to time where you will be asked if you are happy to share your information with a third party partner. That third party will be clearly identified. In such cases, if you give clear consent for your information to be shared we will do so.
  • We may share information with external market research companies for research purposes only. They will not be authorised to hold your information for any other purpose.

Your choice to ‘opt out’ is respected

If you have opted to receive e-newsletter communications from us and at a later stage change your mind, you may at any time remove yourself from that email distribution list by;

  • Clicking the unsubscribe link at the bottom of every email,
  • Or by forwarding the email you received to the company email address advertised at the bottom of the email you received.

Authenticity of Data

It shall be your duty to ensure that the information provided by you is true, accurate, and complete. SG-Trekkers will not be held responsible for the authenticity, accuracy, and correctness of such information.

Disclaimer of Warranties & Liability

The contents of the site are provided on an “as is” basis without warranties of any kind. SG-Trekkers cannot be held responsible or liable –

  • As to the accuracy, correctness, reliability, correctness, timeliness, non-infringement, title, merchantability, or fitness for any particular purpose of the contents of the site;
  • The contents available through the site or any functions associated therewith will be uninterrupted or error-free, or that defects will be corrected or that the site and the server are and will be free of all viruses and/or other harmful elements;
  • SG-Trekkers shall also not be liable for any damage or loss of any kind, howsoever caused as a result (direct or indirect) of the use of the site, including but not limited to any damage or loss suffered as a result of reliance on the contents contained in or available from the site.

Intellectual Property Rights (IPR)

We exclusively develop our logos, concepts, and ideas for use in advertising, promotion, public relations, and whatever else is appropriate to promote the products and services of our guests. You are not supposed to misuse, steal any of our creations, logos, and also not use any of our creations appearing on the site for any purposes. Any person who attempts to infringe Intellectual Property Rights vested upon us shall face legal consequences.

Links to other websites

The SG-Trekkers website may contain links to other websites. Please be aware that, when you click on one of these links, you are leaving our Site and entering another site. We are not responsible for such a third party’s sites. You should carefully review the privacy statements of any other site you visit, because those privacy statements will apply to your visit to that site, and may be very different from our policy.

Your Rights

You have the right to ask us not to process your personal identifying data for marketing purposes and the right to erasure. We will inform you before collecting your personal identifying data if we intend to use your personal identifying data for such purposes.

Cookie Policy

The SG-Trekkers website use “cookies” to help you personalize your online experience and communications from us. One of the primary purposes of cookies is convenience features to save your time. You have the ability to accept or decline cookies.
In order to continually improve our website and ensure its relevance to our viewers, we collect anonymous clickstream information from every visitor via the use of cookies. This may include pages viewed, date, time, device used, browser type, and IP numbers that determine domain type and geographic region.

Learn more about cookies here

Removing Cookies

If you have accepted a cookie from a site and later wish to remove it you can click here to learn how to do this.

Warning: Depending on the process followed removing cookies may remove all cookies from all sites ever visited which may be an unwanted result.

Card Security

SG-Trekkers provides a safe and secure payment environment. We protect the security of your credit card data with the following measures:

  • We do not store your credit card details on any of our servers.
  • We use Stripe Payment Gateway to provide a secure, encrypted environment for the authorization of credit card transactions between your browser and our financial institution.

Complaints

The SG-Trekkers representative is responsible for handling any complaints you may have about how we handle your privacy.

If you have a complaint regarding our practices and believe your privacy has been compromised or breached you must direct your complaint in writing to SG-Trekkers at the following contact address:

Our representative will contact you within 1-2 weeks of receiving your complaint to discuss your concerns further and to assist you with an agreed path to resolution.

Changes to this statement

(Privacy & Cookie Policy)

The SG-Trekkers representative will occasionally update this Privacy and Cookies Policy to reflect company and customer feedback. The SG-Trekkers encourages you to periodically review this page to be informed of how the SG-Trekkers is protecting your information.

Last Revised: 01 April 2021

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